top of page
  • Pauline

How SME businesses can manage overdue payments


In this article, tips and strategies are provided for chasing customers who have exceeded their payment terms and causing a strain in a SME business's cash flow. We suggests being proactive by setting up automated payment reminders, keeping good records, communicating regularly, being polite but firm, offering concessions, and taking legal action as a last resort. The goal is to improve cash flow and ensure the success of the business.

As a SME business owner in Singapore, nothing is more frustrating than customers who exceed their payment terms and cause a strain on your cash flow. However, chasing customers for late payments is an essential part of running a successful business. In this blog post, I will share some tips and strategies that you can use to chase customers who have exceeded their payment terms and improve my cash flow.

Be Proactive:

The first step in chasing late payments is to be proactive. Set up automated payment reminders and follow-up processes to ensure that customers are aware of their payment obligations. This will help you avoid late payments in the first place and minimize the need for follow-up. Platforms such as Stripe, ZOHO Books, Xero, etc allows you to send automated payment reminders seamlessly.

Keep Good Records:

Make sure you have accurate and up-to-date records of all payments, invoices, and correspondence with customers. This will help you stay on top of late payments and provide you with the evidence you need to chase customers effectively.

Communicate Regularly:

Regular communication is key to chasing late payments. Reach out to customers by phone, email, or post to keep them informed of their payment obligations and the consequences of not making timely payments.

Be Polite but Firm:

When chasing late payments, it is important to be polite but firm. Use a friendly tone in your communications, but make sure you convey a sense of urgency and the importance of making timely payments.

Offer Concessions:

In some cases, customers may be struggling to make payments due to financial difficulties. In these cases, consider offering concessions, such as extending the payment term or reducing the amount due, to help the customer get back on track.

Take Legal Action:

If all other efforts have failed, consider taking legal action to recover the debt. This can be a costly and time-consuming process, so it should be a last resort.

Chasing customers for late payments can be challenging, but it is an essential part of running a successful business. By following these tips and strategies, you can improve your cash flow and keep your business on track for success. Drop as an email at to find out more.

2 views0 comments
bottom of page